ACADEMIC DEVELOPMENT CENTER CLIENT CHARTER
We promise and are commited to provide efficient, professional, ethcal and friendly services to our customers as follows:
- Counter services for all matters are handled within five (5) minutes.
- The UPSI New Lecturer PdP Certification Course process is completed within eight (8) months from the course start date until the confirmation of the participants’ overall scores.
- Announcement of the Exit Survey study findings is emailed to the relevant PTj within three (3) working days after the JKPA Meeting
- Learning Evaluation results can be accessed through the MyGURU System within three (3) working days after the examination results are approved by the University Examination Committee (JKPU).
- Prepare a Pro Forma Monitoring Report in the fifth week of lectures for each semester.
- The technical review & verification process for Massive Open Online Courses (MOOC), Micro-Credential (MC) & Open Educational Resources (OER) courses is completed within 7 working days after receipt of post-production.
- Response to complainants must be made within one (1) working day to inform them that their complaints have been taken into account and will be resolved.
Date of aapproval: 19 December 2024 University Management Committee Meeting (JKPU) No. 18/2024
PIAGAM PELANGGAN PUSAT PEMBANGUNAN AKADEMIK
Kami berjanji dan komited untuk menyediakan perkhidmatan yang cekap, profesional, beretika dan mesra kepada pelanggan kami seperti berikut:
- Perkhidmatan kaunter bagi semua urusan dilayan dalam tempoh lima (5) minit.
- Proses Kursus Pensijilan PdP Pensyarah Baharu UPSI diselesaikan dalam tempoh lapan (8) bulan daripada tarikh kursus bermula sehingga pengesahan markah keseluruhan peserta.
- Hebahan hasil dapatan kajian Tinjauan Tamat Pengajian (Exit Survey) diemelkan kepada PTj berkaitan dalam tempoh tiga (3) hari bekerja selepas Mesyuarat JKPA
- Keputusan Penilaian Pembelajaran (Learning Evaluation) boleh dicapai melalui Sistem MyGURU dalam tempoh tiga (3) hari bekerja selepas keputusan peperiksaan diluluskan oleh Jawatankuasa Peperiksaan Universiti (JKPU).
- Menyediakan Laporan Pemantauan Pro Forma pada minggu kelima pengkuliahan bagi setiap semester.
- Proses semakan & verifikasi teknikal kursus Massive Open Online Cources (MOOC), Micro-Credential (MC) & Open Educational Resources (OER) diselesaikan dalam tempoh 7 hari bekerja setelah penerimaan pasca produksi.
- Maklum balas kepada pengadu perlu dibuat dalam tempoh satu (1) hari bekerja untuk memberitahu bahawa aduan mereka telah diambil perhatian dan akan diselesaikan.
Tarik Kelulusan: 19 Disember 2024 Mesyuarat Jawatankuasa Pengurusan Universiti(JKPU) No. 18/2024