ACADEMIC DEVELOPMENT CENTER CLIENT CHARTER

We promise and are commited to provide efficient, professional, ethcal and friendly services to our customers as follows:

  1. Counter services for all matters are handled within five (5) minutes.
  2. The UPSI New Lecturer PdP Certification Course process is completed within eight (8) months from the course start date until the confirmation of the participants’ overall scores.
  3. Announcement of the Exit Survey study findings is emailed to the relevant PTj within three (3) working days after the JKPA Meeting
  4. Learning Evaluation results can be accessed through the MyGURU System within three (3) working days after the examination results are approved by the University Examination Committee (JKPU).
  5. Prepare a Pro Forma Monitoring Report in the fifth week of lectures for each semester.
  6. The technical review & verification process for Massive Open Online Courses (MOOC), Micro-Credential (MC) & Open Educational Resources (OER) courses is completed within 7 working days after receipt of post-production.
  7. Response to complainants must be made within one (1) working day to inform them that their complaints have been taken into account and will be resolved.

Date of aapproval: 19 December 2024 University Management Committee Meeting (JKPU) No. 18/2024

PIAGAM PELANGGAN PUSAT PEMBANGUNAN AKADEMIK

Kami berjanji dan komited untuk menyediakan perkhidmatan yang cekap, profesional, beretika dan mesra kepada pelanggan kami seperti berikut:

  1. Perkhidmatan kaunter bagi semua urusan dilayan dalam tempoh lima (5) minit.
  2. Proses Kursus Pensijilan PdP Pensyarah Baharu UPSI diselesaikan dalam tempoh lapan (8) bulan daripada tarikh kursus bermula sehingga pengesahan markah keseluruhan peserta.
  3. Hebahan hasil dapatan kajian Tinjauan Tamat Pengajian (Exit Survey) diemelkan kepada PTj berkaitan dalam tempoh tiga (3) hari bekerja selepas Mesyuarat JKPA
  4. Keputusan Penilaian Pembelajaran (Learning Evaluation) boleh dicapai melalui Sistem MyGURU dalam tempoh tiga (3) hari bekerja selepas keputusan peperiksaan diluluskan oleh Jawatankuasa Peperiksaan Universiti (JKPU).
  5. Menyediakan Laporan Pemantauan Pro Forma pada minggu kelima pengkuliahan bagi setiap semester.
  6. Proses semakan & verifikasi teknikal kursus Massive Open Online Cources (MOOC), Micro-Credential (MC) & Open Educational Resources (OER) diselesaikan dalam tempoh 7 hari bekerja setelah penerimaan pasca produksi.
  7. Maklum balas kepada pengadu perlu dibuat dalam tempoh satu (1) hari bekerja untuk memberitahu bahawa aduan mereka telah diambil perhatian dan akan diselesaikan.

Tarik Kelulusan: 19 Disember 2024 Mesyuarat Jawatankuasa Pengurusan Universiti(JKPU) No. 18/2024