Tuesday, 19 September 2017

UPSI's Client Charter

  • Category: Quality UPSI
  • Published: Thursday, 15 September 2016 03:25
  • Written by Super User
  • Hits: 160

We promise and are committed to provide an efficient, professional, ethical and friendly service to our customers as followed :

1) Offering a good quality holistic education program.
     - Merchantability of 80% of the graduates within 6 months
     - All programs get qualification from MQA

2) Offering a good learning environment and sufficient infrastructure.
     - 100% of the classrooms are equipped with learning technologies and air-conditioner
     - 60% of the students get accommodations in the campus
     - 98% of the learning areas are occupied with wireless connection (WiFi).
     - 100% of the reading materials in the reading list are provided in the library
     - All students have the access to use all the recreation facilities
     - All students get health facilities in the campus

3) Providing academic staffs and administration that are qualified and has good quality.
     - 60% of the lecturers are PhD holders
     - 100% of the staffs had reached the total of 42 hours of CPD

4) Fostering excellence in research and innovation.
     - Each lecturer has to conduct a research and will be assisted to get the research license
     - 30% of the lecturers will be the Head of Researcher

5) Suggestions and complaints will be replied within one working day.

6) Providing a friendly and professional service.
     - 85% pelanggan berpuas hati dengan perkhidmatan yang disediakan.

7) Committed in giving community service.
     - Quick act towards natural disaster within 24 hours
     - Total of participation in community services are at least 10 times






Contact us:
Department of Academic Development & Quality,
Level 3, Chancellory Building,
Universiti Pendidikan Sultan Idris,
35900 Tanjung Malim,
Perak Darul Ridzuan.
Tel: +6 05-4506457/ 6458
Fax: +6 05-4594645